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Return of Merchandise Form (RMA)

  • Product returns are only valid 30 days from purchase with exceptions of 3rd party warranties.

  • Sun Parlour CGS Team will conduct an evaluation of the goods and provide the customer with a summary of the evaluation within 2 business days.

  • 25% restocking fee may apply to all new or non-defective product returns. These products must be in new and unused condition.

  • Any product that is damaged, missing the original packaging, marked on, or any other condition that disqualifies the product from a “New and unused” designation will be refused.

  • All liquid products, clearance, or special-order items are considered final sale and cannot be returned for credit or refund.

  • In the case of a repair not covered by Sun Parlour CGS, the customer will be informed of the fees before the repair is completed.

  • All transportation fees related to returned merchandise will be assumed by the customer.

  • Transportation fees for Authorized Warranty merchandise will be assumed by Sun Parlour CGS.

  • The merchandise must be wrapped in a way to avoid any damage during transit. Sun Parlour CGS will not process a return if the merchandise has been damaged due to improper packaging.

  • Any returned merchandise with no authorization will be sent back to the customer and all related fees will be charged to the customer.

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