Return of Merchandise Form (RMA)

  • Product returns are only valid 30 days from purchase with exceptions of 3rd party warranties.

  • Sun Parlour CGS Team will conduct an evaluation of the goods and provide the customer with a summary of the evaluation within 2 business days.

  • 25% restocking fee may apply to all new or non-defective product returns. These products must be in new and unused condition.

  • Any product that is damaged, missing the original packaging, marked on, or any other condition that disqualifies the product from a “New and unused” designation will be refused.

  • All liquid products, clearance, or special-order items are considered final sale and cannot be returned for credit or refund.

  • In the case of a repair not covered by Sun Parlour CGS, the customer will be informed of the fees before the repair is completed.

  • All transportation fees related to returned merchandise will be assumed by the customer.

  • Transportation fees for Authorized Warranty merchandise will be assumed by Sun Parlour CGS.

  • The merchandise must be wrapped in a way to avoid any damage during transit. Sun Parlour CGS will not process a return if the merchandise has been damaged due to improper packaging.

  • Any returned merchandise with no authorization will be sent back to the customer and all related fees will be charged to the customer.

Fill out the form below hit Submit and a member of our Sun Parlour Team will be in contact with you shortly.

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